Customer Service
Shipping & Delivery
Last updated: May 2026
Free US shipping
All orders ship free within the United States — with no minimum order. No surprise fees at checkout.
Processing time
Orders placed on business days before 2:00 PM (ET) are packed the same day and shipped the next business day. Weekend orders are processed Monday.
Delivery time
After shipping you'll receive a tracking link by email. Delivery within the contiguous United States typically takes 4–8 business days. Exact delivery time depends on the carrier and your location.
Tracking
As soon as your order ships you'll receive an email with a tracking code. Use it to monitor your package at any time.
Not home for delivery?
If you're not home, the carrier will follow their standard process — either leaving the package securely, attempting redelivery, or holding it at a local facility. You'll receive a notification.
Damaged or incorrect delivery
Contact us right away at info@lightmute.com. We'll resolve it for you — either with a replacement shipment or a full refund.
International shipping
We currently ship within the United States only (50 states + DC). International shipping is not yet available.
Questions about your order? Email info@lightmute.com